Contact us
Get in touch with us if you would like more information or have a question.
Pages you might find helpful
If you need help with visa or immigration matters, please contact Immigration New Zealand. We cannot provide immigration advice, or help with visa applications. Please do not send passport or visa applications to us.
Contact Immigration New Zealand
Please see our website for more information on who can provide New Zealand immigration advice. We are not able to recommend a particular licensed adviser.
If you are wondering whether you require a licence to provide New Zealand immigration advice, please see our page on who needs a licence.
For more information about applying for a licence to provide immigration advice about New Zealand, please see our page on how to submit an application. A different application process applies if you are a registered Australian migration agent and want to provide New Zealand immigration advice.
How to apply to be a New Zealand immigration adviser
How to apply as an Australian registered migration agent
If you would like to renew your licence, upgrade your licence, or reapply for a licence, please see the pages below.
Contact the Immigration Advisers Authority
Phone
Freephone (New Zealand): 0508 422422
From overseas: +64 9 925 3838
Hours:
Monday to Thursday: 8.30am to 5.00pm NZT
Friday: 9.00am to 5.00pm NZT
If English isn't your first language, we have a free telephone interpreting service available. Interpreters are available for many different languages. Call us after 9.00am, ask for a translator and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.
For postal delivery only
Immigration Advisers Authority
PO Box 6222
Victoria Street West
Auckland 1142
New Zealand
Please do not send your passport or visa applications to us
The Immigration New Zealand website has information on where you can submit your passport or visa applications.
Immigration New Zealand(external link)
For courier delivery only
MBIE Mailroom
Immigration Advisers Authority
Level 4, 167b Victoria Street
Auckland CBD
Auckland 1010
New Zealand
Media enquiries
Please contact the MBIE Communications Group in relation to any media enquiries.
Contact Immigration New Zealand
For help with visa or immigration matters, please contact Immigration New Zealand. We cannot make decisions about your visa application or give immigration advice.
Contact us(external link) — Immigration New Zealand
Phone
Freephone (New Zealand landlines only): 0508 558 855
From overseas:
09069 100 100 – from UK
+64 9 914 4100 – from rest of world
Video Interpreting Service
If you are deaf or hearing-impaired, you can use New Zealand Relay’s Video Interpreting Service to communicate with us. You will need to book your interpreter in advance.
Video Interpreting Service(external link) — New Zealand Relay