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April newsletter

Message from Registrar Catherine Albiston

Image of Catherine Albiston, Registrar of Immigration Advisers

Our 2018 Reference Group met in March for the first time and we lined up a good programme of topics to discuss during the year including future awareness raising initiatives, supervision and matters relating to complaints. We also talked about Continuing Professional Development (CPD), and in this month’s newsletter we answer some of the commonly asked questions about your CPD requirements.

Our campaign to raise awareness of the licensing requirements in the construction sector has wrapped up with us reaching nearly 90,000 people across a range of channels. Our ads have engaged with over 7,500 people and sent over 5,500 through to the IAA website. We targeted both employers and migrants working in the sector. The campaign included advertising on LinkedIn, Facebook and Google Adwords, as well as placing articles in a range of construction sector publications.

Tribunal decisions are now up to date on the Ministry of Justice’s website and there is a link to these below. I encourage you to take some time to read these decisions to help you better understand your professional obligations.

Nga mihi

Catherine Albiston,
Registrar of Immigration Advisers

How long does the IAA take to process licence applications?

Many of our calls from advisers are to ask how long an application will take to process. So to answer your question in advance here are our numbers so far this financial year.

Since 1 July 2017 we have processed:

If your application is one of the few processed outside these timeframes, please be assured that we are working hard to process it as soon as we can.

Planning your CPD

Workers looking at laptopThe IAA’s CPD requirements are flexible, which means you can find CPD opportunities to suit you wherever you are in the world. We ask you to think about your learning needs to help you choose CPD activities that are genuinely valuable to where you are at in your career.

Many licensed advisers around the world attend INZ seminars, NZAMI seminars or webinars and IAA webinars as part of their development. Advisers have set up local study groups in different countries, and many provide or receive mentoring or supervision.

Any training opportunity you have that is related to the Code or Competency Standards can be counted towards your CPD hours. For example, taking a short course to improve your professional written English skills is relevant to Competency Standard 7. Attending a seminar on an aspect of local law may be relevant to Competency Standard 6 – the ability to manage a business in accordance with local law.

To be accepted, all CPD activities must:

You can count the following activities towards CPD:

The Authority does not approve or endorse CPD providers. As long as training is related to the Competency Standards or the Code of Conduct; relevant to your learning needs; interactive and verifiable, it is acceptable. There will be many different providers in countries around the world who offer CPD opportunities that meet these requirements.

Here are some well-known CPD opportunities for New Zealand licensed immigration advisers. Any activity you undertake offered by one of these organisations must still meet the requirements as set out in the CPD Toolkit.



Immigration New Zealand

Seminars for local immigration advisers in INZ branches around the world. All advisers are emailed details of the Henderson events. If you are offshore, contact your local branch for details of their events.

New Zealand Association for Migration and Investment (NZAMI)

Seminars and events. NZAMI live streams its seminars and also runs webinars.

New Zealand Association of Immigration Professionals

Seminars and events, Wellington based.

CCH Annual Immigration Law Conference

Annual immigration law conference in Auckland.

Toi Ohomai Institute of Technology

The Graduate Diploma in New Zealand Immigration Advice which can be studied full-time or part-time from anywhere in the world.

Toi Ohomai Institute of Technology

A refresher training course which licensed advisers may complete online from anywhere in the world.

Remember that our CPD Toolkit sets out all the requirements for acceptable CPD activities. You need to be familiar with this document.

Is it relevant? Read the Competency Standards >>

Is it relevant? Read the Code of Conduct >>

Read the CPD Toolkit >>

Tribunal decisions

The Immigration Advisers Complaints and Disciplinary Tribunal has published several new decisions in 2018 which are now available on its website. Reading Tribunal decisions, or discussing them in your study group, will help develop your understanding of your professional responsibilities.

Read recent Tribunal decisions here >>

How do I update my details?colourful question mark

You can update your details with the IAA online at iaa.govt.nz. Click on “For advisers”, “My profile” and “Update profile” where you will be prompted to login through Realme.

Please remember to keep your email address current as this is the main way that the Authority communicates with you.

If any of your contact details change you are required to update them immediately.

You must also inform the Authority if you work for any other businesses and keep these details up-to-date.

If your legal name changes, you can let us know by updating your personal details and submitting appropriate evidence to us. Once your request is approved we will update the register.

You can only update your photo at your licence renewal and will be prompted to update it at least once every three years. We cannot update your photo at any other time.

To view any change of details requests you have submitted, click on application history.

Update my details >>

2018 mandatory CPD

Three people discussing a document. The IAA requires all New Zealand licensed advisers, including those who are Registered Migration Agents in Australia, to attend one webinar run by the IAA in 2018, by 31 December 2018.

This year, our webinars will focus on client engagement and initial assessments. Many complaints arise because client engagement processes have not been followed or because an adviser’s initial advice is not recorded in writing. Ensuring you have good engagement processes in place goes a long way to establishing a good client relationship and avoiding mismatched expectations.

The IAA’s webinars for 2018 are scheduled as follows:   


This webinar has already taken place.

You can view a recording of it by registering here.

Please take a screenshot of your completed registration page for your CPD record before you click “submit”.

The IAA will be able to verify that you have viewed the recording once you register.

Client engagement and initial assessments

You can register to participate in this webinar on any one of the following three days:

Register here for Tuesday 15 May 3pm – 4pm NZST.

Register here for Wednesday 29 August 3pm – 4pm NZST.

Register here for Tuesday 30 October 4pm – 5pm NZST.

After registering, you will receive a confirmation email containing a link to join the webinar.

If you are not able to attend one of these webinars at the scheduled time you will be able watch a video of the webinar after it is delivered.

All advisers need to understand their CPD obligations and we strongly encourage you to refresh your understanding by re-reading our CPD Toolkit.

Read our CPD Toolkit >>

Please give us your feedback

colourful feedback image

How can we do better? Have we done a good job? Whatever the feedback, compliments or complaints, we want to hear from you

Email us at info@iaa.govt.nz with “Feedback” in the subject line.