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Competency standard 3:

Knowledge of New Zealand immigration law and immigration and operational instructions

Performance indicators

Advisers must be able to demonstrate:

  1. Knowledge of and the ability to apply the Immigration Act 2009, its regulations and applicable international obligations, including an understanding of the key principles of natural justice and administrative law as they apply to immigration decision-making.
  2. Knowledge of and the ability to apply immigration and operational instructions made under the Immigration Act 2009.
  3. Knowledge of and the ability to provide tailored advice on avenues for seeking assistance including the Immigration New Zealand, Immigration Advisers Authority, and Immigration and Protection Tribunal websites and the Immigration New Zealand contact centre.
  4. Knowledge of and the ability to provide tailored advice on the full range of immigration matters relating to applications, appeals, requests, claims and other representation including but not limited to: applications for temporary entry; applications for residence; claims for refugee and protection status; dealing with a client’s unlawful status; and dealing with appeals and requests under the Immigration Act 2009.
  5. The ability to assist clients to access information about New Zealand culture and traditions, including the Treaty of Waitangi and tikanga.
  6. Knowledge of New Zealand’s Privacy Act 1993, Official Information Act 1982 and Ombudsmen Act 1975 and how the rights under those Acts can be accessed and utilised to the advantage of clients in the immigration context.