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Competency standard 5:

Communicating in English

Performance indicators

Advisers must:

  1. Have completed, within the two years immediately prior to enrolling for an approved qualification or an approved entry course:
    1. an International English Language Testing System (IELTS) test with minimum academic scores of Writing 7.0; Reading 6.5; Listening 6.5; and Speaking 6.5 with a minimum overall IELTS academic band score of 7.0. Evidence of IELTS test scores achieved in more than one sitting is acceptable if the applicant has taken the second and any subsequent IELTS tests within 12 months of the first test; OR
    2. Test of English as a Foreign Language (TOEFL) internet-based test (iBT) with minimum scores of Writing 27; Reading 20; Listening 20 and Speaking 20 with a minimum total score of 100. Evidence of TOEFL test scores achieved in more than one sitting is acceptable if the applicant has taken the second and any subsequent TOEFL tests within 12 months of the first test; OR
    3. a Pearson Test of English Academic (PTE Academic) with minimum scores of Writing 65; Reading 58; Listening 58 and Speaking 58 with a minimum overall score of 65. Evidence of PTE Academic test scores achieved in more than one sitting is acceptable if the applicant has taken the second and any subsequent PTE Academic tests within 12 months of the first test; OR
  2. Have completed:
    1. primary schooling (or equivalent) and at least three years’ secondary schooling (or equivalent); OR
    2. five years’ secondary schooling (or equivalent); OR
    3. a total of six years’ education comprising a completed bachelor degree (or equivalent tertiary qualification) of at least three years duration plus any combination of:
      1. secondary schooling equivalent to year 12 prior to commencing the course of study referred to in 5.2(c); OR
      2. another completed bachelor degree (or equivalent tertiary qualification) undertaken at a different time to the course of study referred to in 5.2(c); OR
      3. a completed postgraduate qualification.
  3. The schooling or other courses of study referred to in paragraph 5.2 must have been delivered in the English language and completed while living in New Zealand, Australia, Canada (excluding Quebec), the Republic of Ireland, the United Kingdom or the United States of America.
  4. A person is deemed to meet Performance Indicators 5.1 – 5.2 who before 1 October 2016:
    1. had commenced but not completed a course of study for an approved qualification or an approved entry course; OR
    2. had completed an approved qualification or an approved entry course; OR
    3. held or previously held an immigration advisers licence issued under section 19 of the Immigration Advisers Licensing Act 2007.

Advisers must be able to demonstrate:

  1. The ability to complete written documentation in English to a professional standard including: forms; letters; emails; client file notes; written agreements; and detailed and well- structured written submissions, arguments or presentations.
  2. The ability to communicate orally in English to a professional standard including: conducting telephone and face-to-face interviews; active listening; dealing with conflict; and delivering detailed and well-structured oral presentations, submissions or arguments.