Contact us
Get in touch with us if you would like more information or have a question.
Due to industrial action, if you are calling our customer service centre there may be a delay in answering or an interruption to your call. We apologise for any inconvenience and appreciate your patience.
Pages you might find helpful
We cannot provide immigration advice, or recommend a particular licensed adviser – please see this page for who can provide immigration advice in New Zealand
Check out this page if you are wondering if you require a licence in New Zealand
To find out more information about applying for licensing in New Zealand, this page can help. If you have an Australian registration, read this page instead
If you would like to renew, upgrade or reapply for licensing click one of these links.
Contact the Immigration Advisers Authority
Phone
Freephone (New Zealand): 0508 422422
From overseas: +64 9 925 3838
Hours:
Monday to Thursday: 8.30 am to 5.00 pm NZT
Friday: 9.00 am to 5.00 pm NZT
For postal delivery only
Immigration Advisers Authority
PO Box 6222
Victoria Street West
Auckland 1142
New Zealand
Please do not send your passport or visa applications to us. Contact Immigration New Zealand(external link) for the correct address.
For courier delivery only
MBIE Mailroom
Immigration Advisers Authority
Level 4, 167b Victoria Street
Auckland CBD
Auckland 1010
New Zealand
Media enquiries
Communications Group media@mbie.govt.nz
Translation Service
If English isn't your first language, we have a free telephone interpreting service available. Interpreters are available for many different languages. Call us after 9.00am, ask for a translator and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.
Contact Immigration New Zealand
For help with your visa or immigration matter, contact Immigration New Zealand(external link). We cannot give immigration advice.
Phone
Freephone (New Zealand landlines only): 0508 558 855
From overseas:
09069 100 100 – from UK
+64 9 914 4100 – from rest of world
Video Relay Service
If you are Deaf or hearing impaired, after 9.00am we can use the Video Relay Service to provide information. Visit the NZ Relay website to see how it works(external link)