July 2018 newsletter
Registrar update
The end of June marked the end of our financial year, and it was a busy month.
The IAA South America campaign ran from 15 June through to 30 June. Over the course of the campaign period our messaging reached a total of 1.5 million people and delivered over 2.4 million impressions.
We also ran our annual survey to hear your views, and almost 371licensed immigration advisers gave us feedback. Thank you for your insights. I look forward to drawing on them to improve our services this year. You can read the headline results below.
This month, I’d like to remind you all how to become a supervisor and our two upcoming webinars.
And finally, the Recruitment process has started for the appointment of Registrar of Immigration Advisor - applications close Sunday 8 July.
Annual survey of licensed immigration advisers
This year, 371 licensed advisers responded to our annual survey.
72.5% of Licenced advisers were satisfied or very satisfied with the overall quality of the service from the IAA.
In addition:
- 84.5 per cent agreed that immigration adviser licensing has added value to the New Zealand immigration industry.
- 76 per cent agreed that the immigration adviser licensing scheme has improved the perception of New Zealand as a migration destination.
- 75.7 per cent agreed that the new IAA Online services have made it easier to interact with the IAA.
Thank you for taking the time to respond to our survey your feedback provides us with valuable insights into how we are performing from your perspective. We will be taking on board your feedback when considering the year ahead.
ANZ Migrant Expo
The IAA had a stall at this year’s ANZ Migrant Expo. The expo provided us with a great opportunity to directly connect with a diverse range of migrants. Our key message to those we talked with was, to ensure they were aware that anyone providing them with immigration advice in or outside New Zealand must be licensed by the Immigration Advisers Authority, unless exempt.
The expo also provided us a chance to engage with various educational institutes and community associations and discuss potential opportunities for how we can work collaboratively with them in future.
South America campaign
The IAA South America campaign ran from 15 June through to 30 June. Over the course of the campaign period IAA messaging reached a total of 1.5 million people and delivered over 2.4 million impressions. During this period the campaign sent 23,000 clicks through to the website at an average Cost-Per-Click of $0.13. Brazil was the top performing country with just under 10,000 clicks through to the website. When it came to web traffic, audiences coming to the site from Colombia were the most engaged, with the lowest bounce rate and longest time spent on page.
Financial year end
For us at the IAA another financial year has come to an end. In this past year we have completed:
- 101 Renewal Inspections
- 35 Licence Upgrades
- 144 Initial Licence Applications
- 74 Complaints
- 37 sent to the Tribunal
- 37 closed by the Authority
- 60 Offense Investigations
- 3 prosecutions
- 46 closed with warning
- 11 closed no action
There are currently 1072 Licensed Immigration Advisers 73 percent are based onshore 27 percent are based offshore.
2018 mandatory CPD
As part of your Continuing Professional Development (CPD) the IAA requires all New Zealand licensed advisers, including those who are Registered Migration Agents in Australia, to attend one webinar run by the IAA in 2018, by 31 December 2018.
This year, our webinars will focus on client engagement and initial assessments. Many complaints arise because client engagement processes have not been followed or because an adviser’s initial advice is not recorded in writing. Ensuring you have good engagement processes in place goes a long way to establishing a good client relationship and avoiding mismatched expectations.
Future IAA webinars for 2018 are scheduled as follows:
Client engagement and initial assessments
- Wednesday 29 August 3pm – 4pm NZST - Register here(external link).
- Tuesday 30 October 4pm – 5pm NZST - Register here(external link).
After registering, you will receive a confirmation email containing a link to join the webinar.
If you are not able to attend one of these webinars at the scheduled time you will be able to watch a video of the webinar after it is delivered.
You can play recordings of the following webinars that have already taken place.
Supervision – Play webinar(external link).
Client engagement and initial assessments – Play webinar(external link)
To view a webinar that has already taken place, you are required to register your name and email address. Please take a screenshot of your completed registration page for your CPD record before you click “submit”. We are able to verify that you have viewed the recording once you register.
All advisers need to understand their CPD obligations and we strongly encourage you to refresh your understanding by re-reading our CPD Toolkit.
Looking to be a supervisor?
In July there was a new cohort of students completing either the full or half of the Graduate Diploma in New Zealand Immigration Advice. A number of these people will be looking to find a supervisor and get their provisional immigration adviser licence.
If you are an experienced full licence holder who enjoys teaching and mentoring, we encourage you to consider becoming a supervisor. If you are interested in becoming a supervisor, you can advertise directly to Toi Ohomai Institute of Technology’s students.
Advertisements must contain the following information:
- name and contact details of the company or organisation (on company letterhead)
- name and details of the contact person
- description of the supervision being offered (including location)
- description of the type of person required
- dates e.g. when posted, when applications close, potential start date (optional).
This type of advertisement will be posted on Toi Ohomai’s student programme page.
Email jeni.fountain@toiohomai.ac.nz to list your advertisement
Did you know...? You can report migrant exploitation
You can report concerns about migrant exploitation in the workplace including migrants being paid less than the minimum wage, not having a written employment agreement and not being paid holiday or sick leave pay.
The Labour Inspectorate was set up to ensure all workers in New Zealand receive their entitled minimum employment rights and investigates complaints.
To raise a concern call 0800 20 90 20
Tribunal decisions
Reading Immigration Advisers Complaints and Disciplinary Tribunal decisions, or discussing them in your study group, will help develop your understanding of your professional responsibilities.
