Your login profile
You need to set up a login profile to use the Immigration Advisers Authority online portal.
The new Immigration Advisers Authority (IAA) portal was upgraded to a new version in February 2025, replacing the older Immigration Advisers Authority register and online services platform.
If you had an account in the old IAA register, you will need to create a login profile for the new IAA online portal, then link your login profile to your existing record in the IAA register. This will allow you to access your existing record and update its details. Please do not submit an application for a licence without first linking your existing record and your new login profile.
To create a login profile with our Immigration Advisers Authority (IAA) online portal, follow the steps below.
- Log in to the IAA online portal with a RealMe® account.
- Set up your login profile for the IAA online portal.
- Link your login profile to a record in the IAA register, if you have one.
Step 1: Log in with a RealMe® account
To set up a login profile with our Immigration Advisers Authority (IAA) online portal, you must log in using a RealMe® account.
If you do not have a RealMe® account, follow these steps to set up a RealMe® login that you can use to access the IAA online portal.
- Click the RealMe® Login button at the top of the IAA website. This will bring you to a RealMe login screen.
- Under Create a RealMe login, click the Create a RealMe login button. This will bring you to a screen where you can set up your account.
- Complete your account setup details, then click the Continue button to finish your setup.
If you create your RealMe® login using the link on the IAA website, completing these steps will automatically prompt you to set up your login profile for the IAA online portal.
Forgot your password?
If you have forgotten your RealMe® username or password, you can reset it online.
- Click the RealMe® Login button at the top of the IAA website. This will bring you to a RealMe login screen.
- Under Log in with RealMe, click either the Forgot Username or Forgot Password option. This will let you ask RealMe® to send you an email or text message that either contains your username, or allows you to reset your password.
Change your password
You can change the password to your RealMe® account through the RealMe® website.
Follow these steps to make changes to your login profile details with RealMe®.
- Visit the RealMe® website and click the Login button at the top of the screen. This will bring you to a RealMe® login screen.
- Complete the security check. This will bring you to your RealMe® dashboard.
- Under Settings, select the Change your password option. This will prompt you to enter and confirm your new password.
- Click the Save changes button to save your changes.
Please be aware that passwords are case-sensitive. We recommend that you check your CAPS LOCK isn’t on before typing your password.
Note
We will never ask for your username or password in an email or over the phone. If you have given out your password to a third party, we recommend that you change your password as soon as possible.
Be careful about text messages or emails that warn you of security issues with your account. These communications may refer you to a website or a human contact with the intention of recording your login details.
Step 2: Set up your login profile for the IAA online portal
Follow these steps to set up your login profile.
- Use your RealMe® account to log into the IAA online portal, or create a new RealMe® account through the IAA website. This will bring you to a Create a Profile form.
- In your Login details page, confirm that the details of your login account are correct, then click the Continue button.
- In your Personal details page, enter your name. When you have finished, click the Continue button.
- In your Contact details page, enter your contact numbers and address details, and confirm that your email address is correct. When you have finished, click the Continue button.
- Your email address must be personal to you. Please do not use a shared email address for your login profile.
- In the Review and Submit page, confirm that the details you have entered are correct. When you have finished, click the Create profile button to complete your login profile setup.
- If you need to change any details, click the Edit button next to the information you need to change.
If you have a record in the IAA public register (such as a current licence), you will need to link your login profile to this record. This will allow you to update your details in the register.
Change your profile details
If you have a login profile for the IAA online portal, you can update the identity and contact details associated with this profile.
Follow these steps to make changes to your login profile details in our online service.
- Log into the IAA online portal. This will bring you to your Dashboard.
- Select your username from the top right corner of your screen, then select the My profile option. This will bring you to a My Details screen.
- Click the Edit button next to the details you would like to change. This will allow you to make changes to those details. Once you have finished making your changes, click the Save button to confirm these.
Please note that this will not allow you to make changes to your RealMe® username, password, or account details. If you wish to make changes to your RealMe® credentials, please log into your account via the RealMe website.
Step 3: Link your login profile to a record in the IAA register
If you have an existing record in the IAA public register (because you hold a current licence, or have previously held a licence), you can set up a link between your login profile and that record. This will allow you to renew the licence associated with that record, or change its details.
You will need the business email address associated with that record to set up your link. The setup process will send an email to that address, and you will need to open and read this email to complete your setup.
Please do not submit an application for a licence without first linking your existing record and your new login profile.
Follow these steps to link your record in the IAA register.
- Log into the IAA online portal. This will bring you to your Dashboard.
- Under the Immigration Advisers menu item at the top of the screen, select Search for an Immigration Adviser. This will bring you to the search screen for the IAA register.
- Search for the record in the IAA register that you would like to set up access for, and view the details of that record.
- In the record details page, click the Request access button. This will bring you to an Access details page.
- In the Access details page, confirm that this is your record and enter your primary business email address, then click the Continue button. This will cause a declaration to appear. Tick the declaration box and then click the Submit button.
- If your primary business email address matches the one we have on file for your record, we will send an email to that address. This email will contain an activation code and some instructions. (You may need to check your spam or junk mail folder for this email).
- Follow the instructions in our email. This will bring you to an Activate Access page.
- In the Activate Access page:
- If the activation code from your email is already entered, click the Continue button.
- Otherwise, enter the activation code from your email and click the Activate Access button.
- If your activation code matches the one we have provided, this will display a message indicating that your access has been granted.
Once your request has been approved, your linked record will appear under the My portfolio section on the right side of your Dashboard.
If you are unable to request access to your record in the IAA register, or if entering your activation code gives you an error message, please contact our team for assistance.
Payment options
Payment for online services can be made by credit or debit card. Services that incur a fee will display a summary of fees and filings alongside their forms.
Credit and debit cards
Credit and debit card transactions are processed using 128-bit encryption technology. Your card details are transferred in such a way that the Ministry of Business, Innovation & Employment doesn't see or store them. Your transaction is validated in “real time”.
Card Security Code required
It's mandatory to provide the Card Security Code (CSC) when paying by credit card. The CSC number is a 3 or 4-digit number printed on the back or front of your credit card.
- On a Visa, Mastercard, or Diners credit card you will typically find a 3-digit CSC number on the back of the card printed in the top-right corner of the signature panel.
- On an American Express credit card, you will find a 4-digit CSC number on the front of the card, above the main credit card number.
Note
We will never ask for your credit or debit card information in an email or over the phone. If you receive what you think may be a suspicious communication, do not click any given links or contact any given email addresses or phone numbers.
You can contact us using the information on our website to confirm the authenticity of a communication.
You can report online security incidents to CERT NZ.
Report an incident(external link) – CERT NZ
Additional assistance
If you require further assistance with your login profile for the IAA online portal, please contact us.
If you require further assistance with your RealMe® login or credentials, please contact RealMe®.
Help(external link) – RealMe®
Contact us(external link) – RealMe®